Refund policy

MELLOW DISTRIC

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.

Can I return my order? Yes, you can.
If you are not satisfied with the items you ordered, you have the option to return them within
30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts and components, and the packaging has
arrived exactly as it did with the product.
2. Normal wear and tear on the product is evident; damage due to careless handling
is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before
the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met,
the refund will be officially issued within this period.
*We reserve the right to refuse returned items if we suspect that the
items have been used or damaged through no fault of our own.
How can I return my order? If your order meets the above conditions,
you must follow these steps to initiate the return process.
-Send an email to: contacto@mellowdistric.com

Right of Cancellation


The cancellation period is 14 days from the day on which you or a third party designated

by you, other than the carrier, received or accepted the last item.

Since we operate a fully automated system, orders are processed

as soon as they are placed. Therefore, we cannot halt the shipping process until

delivery, so a refund upon receipt of the goods is not possible.

To exercise your right of withdrawal, you must notify MELLOW DISTRIC

via a clear statement (e.g., by email) of your decision to

withdraw from this contract. The withdrawal is complete once we have received the goods. The

costs of returning the goods shall be borne by the buyer.

Tracking for Shipments in Transit

Since our products are shipped from Asia, there may be longer transit times

over which we have no control. If the products are already on their way to

you, cancellation is not possible. Please wait until you have received the goods and

then return them. Of course, you may notify us of your cancellation in advance.

To ensure the fastest possible refund, we ask that you send us a

shipping confirmation.

Consequences of Withdrawal If you withdraw from this contract, we must refund

all payments we have received from you, excluding shipping costs

(except for any additional costs resulting from the fact that you have